S
SCENTNITY
THE HOUSE
PERFUMES
FEATURED
CONTACT US
TRACK ORDER
SCENTNITY
THE HOUSE
PERFUMES
FEATURED
CONTACT US
TRACK ORDER
Frequently asked questions
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Ordering & payment
How do I place an order?
How do I pay?
What if I entered the wrong amount?
Can I pay cash on delivery (COD)?
Receipt upload
Why do I need to upload my receipt?
What file types are accepted for the receipt?
I lost my payment link. How do I upload my receipt?
Can I upload more than one receipt?
Delivery
How long does delivery take?
How much is the shipping fee?
What courier do you use?
Do you ship internationally?
Tracking
How do I track my parcel?
My order shows "Shipped" but I have not received it. What should I do?
Returns & exchanges
Can I return a product?
Can I exchange a fragrance if I do not like the scent?
How long do refunds take?